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Renew Your Membership

You are more than a Girl Scout. You’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)

We are everyday optimists. Adventure seekers. Problem solvers. We are girls, troop leaders, mentors, advocates, parents, Girl Scouts. We are G.I.R.L.s (Go-getter, Innovator, Risk-taker, and Leader). We will not stop. In fact, we’re just getting started.

Keep the adventure going - renew your membership today!

Not yet a member? Join now.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact us at

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from, so please make sure it’s added to your safe senders list. If you requested the reset email before marking this email address as safe, check your spam folder. If you’re still not receiving the email, contact us at to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us at for support.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact us at if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact us at to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a troop leader in the troop.
  • If your background check has expired, you may lose access until it is up-to-date.

Our council’s Customer Care team can provide additional support - contact us at

The annual membership fee is increasing to $25 effective with the 2018 membership year, which includes Spring Renewal. For more information, check out GSUSA's Frequestly Asked Questions.

Take advantage of exciting incentives when you renew your membership today!

Entry in to $50 property credit drawing for troops that meet troop renewal minimums* X    
Two free tote bags for troop leaders that meet troop renewal minimums with the option to purchase more* X X  
Early bird renewal patch for each girl that renews within this time period X X  
10% off coupon to be used at the GSOSW shop for girls and adults X X  
Penny for each box of cookies sold in the service unit when your SU renews 50% of your girl membership X X  
5% off coupon to be used at the Girl Scout shop for girls and adults     X

*To meet troop minimums, a troop needs to renew five girls and two troop leaders (exceptions may be made for older girl troops). Questions? Contact us!

These guides and tip sheets offer step-by-step support for renewal. Renewing with Cookie Credits? Check out the Family Renewal Guide for some important tips!

We're here to help! Email or call us at 800-338-5248 for questions about troop or family renewal.