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Renew Your Membership

As a Girl Scout, you’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ powerhouse!

Girl Scouts are everyday optimists. Adventure-seekers. Self-starters. Problem-solvers. Change-makers. We are girls, troop leaders, mentors, advocates, and parents – redefining leadership together and showing the world our inner G.I.R.L. And we're just getting started! 

Let's keep this Girl Scout adventure going – renew your membership today!

Not yet a member? Join now.

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact us at answers@girlscoutsosw.org.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking this email address as safe, check your spam folder. If you’re still not receiving the email, contact us at answers@girlscoutsosw.org to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us at answers@girlscoutsosw.org for support.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact us at answers@girlscoutsosw.org if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact us at answers@girlscoutsosw.org to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a troop leader in the troop.
  • If your background check has expired, you may lose access until it is up-to-date.

Our council’s Customer Care team can provide additional support - contact us at answers@girlscoutsosw.org.

  

DID YOU KNOW?
Troop funds can be used for girl and adult membership renewals! Just as with other important group decisions, this is an opportunity for a meaningful troop conversation. What a great chance for girls to exercise financial independence, practice girl-led financial decision making, and enjoy the benefits of their collaborative efforts. Individual girls can also use Cookie Credits for their own renewal—talk about the power of G.I.R.L.!

 

ENJOY THE BENEFITS OF
SPRING RENEWAL

Take advantage of exciting incentives when you renew your membership
April 1-30, 2018:

  APRIL 1-3 APRIL 4-30
Entry in to $50 property credit drawing for troops that meet troop renewal minimums* X  
Two free travel blankets for troop leaders of troops that meet renewal minimums, with the option to purchase more* X X
Early bird renewal patch (pictured above) for each girl that renews within this time period X X
Penny for each box of cookies sold in the service unit when your SU renews 50% of your girl membership X X

*To meet troop minimums, a troop needs to renew at least five girls and two troop leaders for the 2019 membership year (exceptions may be made for older girl troops). Questions? Contact us!

 

SERVICE UNIT STANDINGS
View your Service Unit's Early Bird Renewal progress and see where you stand toward earning the Early Bird Service Unit penny!

Early Bird Renewal 2018 Standings

Updated April 23, 2018.

 

MEMBERSHIP RENEWAL TOOLS
These guides and tip sheets offer step-by-step support for renewal.

 

QUESTIONS
We're here to help! Email answers@girlscoutsosw.org or call us at 800-338-5248 for questions about troop or family renewal.