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Important Information About Girl Scout Member Accounts


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In early December, Girl Scouts launched a refreshed member account management system. Following the launch, Girl Scouts of the USA and GSOSW have become aware of several issues in My GS, My Account and gsLearn that are impacting members' ability to use these services.

While we work to resolve these issues, please contact answers@girlscoutsosw.org if you need to take any of the following actions:

  • Renew a membership
  • Transfer troops
  • Add or change volunteer roles
  • Update troop information
  • Access gsLearn
  • Complete a Girl Scout background check

We encourage you not to log in to your My GS account while we are working to resolve these issues. If you do access My GS and encounter problems, please contact us at answers@girlscoutsosw.org and we will provide technical assistance as soon as we are able.

With the start of the Girl Scout Cookie Program right around the corner, we are reaching out directly to troops working to qualify for the program. Troops will not be disqualified based on their inability to complete qualification steps due to current technical issues.

Thank you for your patience as we work to resolve these issues and welcome all members into their refreshed member accounts. We will share updated information as soon as it is available. In the meantime, please reach out to us at answers@girlscoutsosw.org if you need support. We're here to help!